Experience
Over 20 years of experience delivering enterprise business and technology initiatives across healthcare, life sciences and SaaS organisations. My career spans project management, programme delivery, CRM transformation, customer-facing implementations and team leadership in global environments.
Senior Project Manager
Doxis Germany GmbH, Germany
April 2024 – Present
Senior Project Manager responsible for a portfolio of up to 6 concurrent enterprise client projects, ranging from €50k–€500k engagements within a wider programme portfolio of approximately €1.8M.
Working across distributed international teams (4–12 members per project) in a complex integration ecosystem involving partners such as Wipro, IBM, MuleSoft, Salesforce (SFDC), SAP and API-based architectures.
Key responsibilities
- End-to-end delivery of multiple concurrent SaaS and enterprise integration programmes
- Programme and project governance across control gates, reporting cycles and steering committees
- Stakeholder management across customers, SMEs, IT leads and executive stakeholders
- PMO development, including delivery framework refinement, coaching and maturity improvements
- Coordination of cross-functional international delivery teams and external integration partners
Key achievements
- Delivered a complex programme 20% under budget through improved governance and delivery control
- Led transformation from 120 local installations to 4 regional SaaS cloud solutions
- Reduced project escalations through strengthened governance and proactive delivery monitoring
- Improved customer confidence through predictable delivery and structured PMO practices
Global Project Manager
Pitcher GmbH, Germany
November 2021 – March 2024
Led multiple concurrent Agile delivery workstreams delivering enterprise SaaS solutions across global healthcare clients, including large-scale deployments supporting up to 10,000 end users.
Projects focused on regulated sales enablement and compliant digital engagement within life sciences environments.
Clients included Alcon, Boston Scientific, Novartis and Sandoz.
Key responsibilities
- Delivery management across multiple parallel enterprise SaaS programmes
- Agile delivery ownership including sprint planning, backlog management and release coordination
- Scrum Master responsibilities supporting Agile adoption across teams and PMO structures
- Cross-vendor coordination across SAP and Salesforce ecosystems
- Stakeholder engagement across global enterprise client environments
Key achievements
- Delivered SaaS platform deployed to 10,000+ end users in regulated healthcare environment
- Improved Agile maturity through structured sprint governance and coaching
- Successfully integrated SAP and Salesforce-based enterprise systems in multi-vendor delivery model
- Enhanced delivery predictability through improved governance and release discipline
Regional Project Manager & Team Leader
Roche Diagnostics International AG, Switzerland
February 2016 – November 2021
Led regional Salesforce CRM transformation across EMEA and LATAM, delivering a harmonised SaaS platform replacing 30 local CRM systems across 3 regions.
Key achievements
- Delivered CRM rollout to 2,500+ users with 23% adoption improvement in first year
- Consolidated 30 local CRM installations into a unified 3-region Salesforce platform
- Managed CRM support function handling ~4,000 service requests and ~7,000 user inquiries annually
- Reduced support demand through structured analysis, training and knowledge base improvements
Project & Information Manager
Roche Diagnostics Ltd, United Kingdom
January 2005 – January 2016
Progressed through IT and application support roles into project delivery, building deep experience in enterprise systems, stakeholder engagement and cross-functional delivery.
- Managed enterprise application support and improvement initiatives
- Delivered internal system enhancements and process improvements
- Built foundation in IT delivery, CRM systems and stakeholder collaboration